Once your order has been dispatched, you will receive a tracking number by email. You can use your tracking number on our Track Order page to check the latest shipment status.

Tracking details are usually sent after your order has been dispatched. Please allow 1–3 business days for order processing.

Our handling time is usually 1–3 business days. Economy Shipping usually takes 5–8 business days, and Standard Shipping usually takes 3–4 business days.

At this time, we only ship within the United Kingdom and do not currently offer international shipping.

Yes, orders can be changed or cancelled before they have been dispatched. Please contact us as soon as possible if you need to make any changes.

We offer a 30-day return policy. To be eligible for a return, your item must be unused, in its original packaging, and in resellable condition. You will also need proof of purchase.

Once we receive and inspect your return, we will let you know if your refund has been approved. If approved, the refund will be issued to your original payment method.

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect. Our support team will review the issue and help resolve it as quickly as possible.

We accept major payment methods including American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.

You can contact us by email at support@fenstools.com or by phone at +44 19 1281 0841.